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Help

Questions,
answered.

01What is a decant?

A decant is a portion of an authentic, full-size fragrance, transferred into a smaller vial. Ours are 5ml glass spray atomizers: the same fragrance from the same bottle, at a size that lets you get to know it before buying a full bottle.

02Are your fragrances authentic?

Yes. Every decant is transferred from a genuine, full-size bottle purchased at retail. We never dilute, mix or alter a fragrance. Castle Hill Decants is independent and isn’t affiliated with the fragrance houses whose fragrances we decant.

03How long will 5ml last?

A 5ml atomizer gives roughly 50 or more sprays, depending on the sprayer and how you apply it. That’s enough to wear a fragrance many times and really know it.

04How are your decants made?

Each fragrance is drawn from its bottle with a new, sealed sterile syringe that’s never shared between scents, measured to the 5ml mark on the syringe, transferred into a glass atomizer, sealed, labelled and checked for fill level and leaks before it ships.

See the full process
05Do you have deals?

Yes. Mix and match any fragrances: any 2 decants for 45 CAD (33 USD) and any 3 for 65 CAD (47 USD). The deal applies automatically in your bag, and you’ll always get the lower price if buying singly works out cheaper.

06What is Castle Hill Reserve?

Our monthly membership. For $29.99 CAD ($19.99 USD) a month you get one 5ml decant of your choice with shipping included, 10% off every order on top of our deals, free shipping on extras added to your monthly box, and a vote on the next drop that counts 3 times.

See Reserve
07How do I choose my monthly decant?

Sign in with your email and choose from your account any time before your renewal date. Your pick is held for you. If you don’t choose, we’ll send one you haven’t tried.

Member sign in
08Can I cancel Reserve?

Yes, any time, from your account. You keep your perks until the end of the month you’ve paid for and you won’t be charged again.

09Where do you ship?

Canada and the United States. Prices in CAD ship to Canada and prices in USD ship to the US. You can switch currency in the menu or at the top of the page on desktop.

10How much is shipping?

Canada: $10 CAD flat rate, free on orders of $60 CAD or more. USA: $12 USD flat rate, free on orders of $45 USD or more.

11How long does shipping take?

Orders are prepared and shipped within 1–2 business days. Delivery time depends on the carrier and your location. You’ll receive tracking details by email once your order ships.

12Can I return a decant?

All sales are final, and opened or used decants can’t be returned. If a decant arrives cracked or broken, email us within 3 days of delivery with photos or a video of the damage taken when you opened the package, and we’ll replace it, or refund it if that fragrance has sold out.

Shipping & returns policy
13How can I pay?

Visa, Mastercard, American Express, Apple Pay and Google Pay, through Stripe’s secure checkout. We never see or store your full card number.

14Why is there a limit of 3 per fragrance?

Each drop is limited. A per-order limit means more people get the chance to try it before it sells through.

15Will there be more drops?

Yes. We release fragrances in limited drops. Join the list on our homepage to hear when the next one opens.

16Can I request a fragrance?

Absolutely. Email us at contact@joshyreal.com and tell us what you’d like to see in a future drop.

17Anything I should know about wearing fragrance?

Fragrance contains alcohol and is flammable: keep it away from heat and open flame, and out of reach of children. If you have sensitive skin, test on a small area first and stop using it if irritation occurs.

Still wondering?

Contact us